Client Review Average Low-Why?

[1eba1ec3]

In addition to being a Client on Upwork for many years and hiring many people, I recently signed up to be a Freelancer and have completed some successful jobs.  I noticed today that my CLIENT profile says "2.5 of 8 reviews" and shows 2.5 stars when one of my CLIENT job postings showed up in my FREELANCER searches.  However, of the 17 jobs I have hired for on Upwork since 2014 my start rating is clearly 4-5 stars based on the reviews I have received.

How is my client rating 2.5 when my job rating is over 4?  What is causing this?  How is this scored?

I don't want freelancers to see this low score and not want to work with me.  I have had many freelancers and paid well and done well on Upwork and would really like to know why this is and what to do about it.

Is it because I post jobs sometimes and cancel before hiring?  Because I keep contracts open with some freelancers who I use on an as needed basis?

Why?

Any input appreciated.

[cylver1z]

Hello Leslie,

Sorry for the inconvenience. I have escalated your request and one of our team members will reach out to you shortly. Please check your email inbox or check directly here.

Thank you.