Complain and REFUND

[#1]

Is there a way I can email/chat/call Upwork?
All my contracts have been terminated, yet I continue to be charged on a weekly basis. 
So far the feelance just refunded me - but I did Uwark to STOP TAKING MONEY from my account. 
I doesn't make any sesnse - I don't have an open gig on the webiste, why on earthe would I be charged with $10 escrow?? 
Customer support is non existen, and it's only articles and a bot. If there a HUMAN fom the Upwark team reading this - I would realy apriciate if you could TERMINATE all fees ad delete my credit crd info. TiA

[#2]

Hi Rita,

I'm sorry to hear about your experience. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.