You paid someone to write you a professional resume and seeing that you closed the contract we have to assume that you were happy with what you have received, a professional resume.
It isn't the freelancers responsibility to get you interviews, that is not what you have hired him for. From the limited information we have it looks like he delivered on what was promised. To ask someone to rewrite it for you for free 6-7 months later as described in your screenshot is not OK.
Understand that for every job opening companies receive hundreds of resumes, add to that that 90% of job posts are either filled internally or from staff recommendations of friends / family, your chances of landing an interview, let alone a job, from just sending out a resume are simply very small. Add to this that most companies use some form of automation these days to review resumes, if the keywords they are looking for for a particular job do not appear in your resume (however professionally written) then they will not look at your CV.
There are other factors that play a role such as your cover letter, and your linkedin / social media profiles. Are you applying for jobs that you are highly suited for? Have you tried applying through networking rather than cold calling / cold emailing?
My suggestions for you:
1. Use the professional template that you now have, it is a great starting position, and customise the wording to each job that you apply for, one resume does not fit all, personallise the resume to the job.
Your listed experience needs to be relevant to the job posting in question, a generic CV will not work. Look for keywords in job postings and if you have the relevant experience adjust your descriptions to include those keywords as well as other relevant keywords to the job. For example, if I'm looking to hire someone to work in an agile team I might stupilate that they need to know agile in the job description, keywords I would look for are scrum, kanban, SAFe, daily stand up, retrospective, scrum master, product owner, velocity, burn down, etc.
2. Use your network to your advantage, if you are looking for jobs on LinkedIn, check who you may be connected to on the platform that works for this company, reach out to them, tell them that you are considering applying and if they have any tips for you? Can they recommend you to the hiring manager / HR manager? Even if you don't know them personally, people are generally willing to help, referrals from employees have a lot more power than cold calling.
