🐈
» Forums » Clients » Re: Contract ended, how do I get money back f...
Page options
2aa25c6e
Community Member

Contract ended, how do I get money back from escrow?

Hi,

 

Me and the freelancer agreed to cancel the last milestone so I only would pay her 300 insted of 400 dollars. The freelancer ended the contract and I have now 100 Dollars left in escrow. How can I get this back?

 

I cannot make an escrow refund because the freelancer said the money is automatically transfered to me later.. but everywhere I read I should do I refund.. how do I proceed?

 

Thanks, Natalie

4 REPLIES 4
BojanS
Community Manager
Community Manager

Hi Natalie,

 

I checked and this refund was automatically initiated and it was successful on our end. You can check this in your Transactions. After the refund is initiated, it typically takes 2 to 5 business days for the money to be refunded back to your credit card. 

 

Thank you! 

~ Bojan
Upwork
2aa25c6e
Community Member

Hi,

It has now been 14 days but I have still not got the 100 Dollars that is
still in escrow and the contract has ended.. How do I get it back?

Thanks,Natalie

Hi Natalie,

 

I checked your account and it looks like a refund has already been processed. You may check this by going here. I've also escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
2aa25c6e
Community Member

Ah now I understand! I got the refund in pound and not dollar. I had to
check under another tab on my account for the other currency.

Sorry for the trouble and no need for the extra support. Thanks for all
your help.

Kind regards Natalie
Latest Articles
Upcoming Events
Jun 25
Crafting Your Compelling Story
Talent Toolbox English
Featured Topics
Learning Paths