A freelancer I have used previously, recently completed a job for me and advised he has not received payment even though I was sure I'd closed the contract.
I looked into it and it seems this is because he did not physically accept the new offer, therefore I cannot process payment. It has been weeks since the job was completed so I re-posted the offer to the freelancer and he says he has done everything on his end however the contract offer is still on pending.
What can I do to get this paid?
PS - there really should be a customer support contact instead of this!
Solved! Go to Solution.
It looks like the freelancer accepted your offer today and now you have an active contract. You also were able to release the amount in Escrow to the freelancer as well.
Please, let us know if you have any additional questions.
I am having the same issue. My agency Owner accepted the offer but I still see the offer in pending contracts. There is no option to accept it and i am also not able to log the time.
I checked your account, and it looks like one of our agents have assisted you already via chat regarding your concern with accepting the offer. Please feel free to check the information the agent shared with you on this ticket number: 30675282. You can access the ticket when you log in to your Upwork account and going here.