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Credit Card Date and Year not being Accepted

09f27a8c
Active Member
David D Member Since: Jul 18, 2020
1 of 7

Hello, My Credit card date and year is not being accepted for a Mastercard, but it is infact correct information and works on other websites. Here is a screenshot attached - Does anyone know how I can fix this?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
2 of 7

Hi David,

 

I’ve shared your concern with the team. One of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
a2dabed6
Active Member
Holly B Member Since: Jun 16, 2021
3 of 7

Hello, My Credit card date and year is not being accepted for a Mastercard, but it is in fact correct information and works on other websites.   I saw another user post this problems but did not see how to resolve.

 

Best,

Holly Beitel

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 7

Hi Holly,

 

Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?

 

Let us know if the issue persists.

 

Thank you.

~ Bojan
Upwork
a2dabed6
Active Member
Holly B Member Since: Jun 16, 2021
5 of 7

Hello, My Credit card date and year is not being accepted for my VISA, but it is in fact correct information and works on other websites. 

a2dabed6
Active Member
Holly B Member Since: Jun 16, 2021
6 of 7

**Edited for community guidelines**

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 7

Hi Holly,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for your patience! 

~ Bojan
Upwork
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