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568370d1
Community Member

Credit Card Verification Failure

I added a billing method, the 2 small amounts were taken in EUR and the money was taken for the fixed price contract. I receive a text message for every transaction so i immediately had the 2 small amounts taken. I entered them into upwork to be told they are incorrect, yet i am staring at the amounts on my phone! Now i cant verify as i tried 3 times. Its telling me to contact support yet there is nowhere for me to contact them except this community....absolute joke! You have taken my money but when my freelancer wants paying i wont be able to release the funds as you have messed up with the amounts. What the hell do i do now?!?

1 REPLY 1
crayhernandez
Community Member

Hi,

 

One of our agents will contact you directly and assist you with verifying your payment method. We appreciate your patience. 

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