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fd217e1c
Community Member

Credit Card Verification- Please Help

Hi,

 

It won't let me verifiy my credit card and keeps telling me to contact support but there is no support. 

5 REPLIES 5
c40f0cfb
Community Member

Hello, I had the same issue yeterday. It says to contact support but there is NO WAY to contact customer support. It says go to "Get Help", ask a question and then click "Still need help". Can't find "Still need help" anywhere. I have sent an email no reply. I am new here. It makes you think about the quality of support. There should be a ticket system which is not working either.

It's completely unacceptable. They have already taken the funds for my job and I need to release it to the freelancer but can't..... So I am just stuck. If you find out, please let me know lol

g_vasilevski
Retired Team Member
Retired Team Member

Hi Samantha and Kourouma,

I`m sorry about the inconvenience this had caused you, one of our team members will reach out to and assist you further. Thank you!

~ Goran
Upwork

Hi Goran, 

 

When will someone reach out. I need to pay the freelancer today. 

Hi Samantha,

Our customer support agent will reach out to you in an hour tops and assist you further with the verification on your card. Thank you!

~ Goran
Upwork
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