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793971ba
Community Member

Credit Card Verification Problem

Hi, I have troubling in verifying my credit card. So I have a $500 project which I split into 2 milestones. When I set my payment method, there was two SMS came in, each SMS showing two amount of values which total into $10.I have put the first number with decimal in first field as so does the second number in second field but failed. And now I can't verify my payment method again (seems like I hit the verification limit). But there was a third SMS telling me that I have paid $257. But in my Upwork balance it still shows my balance is $0.

Thank you

1 REPLY 1
AleksandarD
Community Manager
Community Manager

Hi William,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
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