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Re: Customer Service

Active Member
Martin P Member Since: May 5, 2017
1 of 2



Is there any way to access simple customer service and basic help when setting up an account and posting a job.

I have found it expremely frustrating thus far to spend half the afternoon with simple things as setting up payment methods, paying the freelancer etc. When all I do is getting a job done and paying someone for it.


Every time I look for any support options I am mysteriously directed in circles into generic questions.


No phone number or email address. Spooky. Or a simple live chat button which is pretty common these days


I would like to post more jobs but not too sure f I can trust there will be any help

Valeria K Moderator Member Since: Mar 6, 2014
2 of 2

Hi Martin,


Sorry about the confusion. To access various support options, please click "Get Help from Upwork" button on this page, add information about your account type and question you are having. You'll see support options once you click "Next." You can also post any specific questions you have here in the Community and we'll be happy to help.

~ Valeria