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Customer support Help

b862102a
Active

I am trying to pay a programmer but my account was cut off I believe due to a Paypal issue. I resubmitted my info but the warning is still attached to my account. I also can't find any place to contact customer support at all except this.

2 REPLIES 2
saumya-dutt
Active

Hi James,

It is very easy to contect Upwork. Just follow this steps.

STEP 1 : Log In with your account.

STEP 2 : In footer you'll find Help & Support.

 

Screenshot from 2017-02-02 22:44:52.png

 

STEP 3 : Next, click on Get help from Upwork

Screenshot from 2017-02-02 22:47:17.png

 

STEP 4 :Next follow the steps there.

STEP 5 : Your problem will be sloved within 12 hours.

 

Provide the documets to verify your problem and it will be sorted out immediately.

 

Thank you !

 

Saumya Brata Dutt.
kochubei_valeria
Community Manager
Community Manager

Hi James,

 

It looks like you have already received assistance from the team via chat and was able to pay your freelancer.  Please, let us know if you have any further questions.

~ Valeria
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