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Customer support email

Active Member
Keith K Member Since: Oct 26, 2017
1 of 56

By accident I chose the option to pay a monthly fee of $25 instead of the 2.75% fee, I'm looking to get a refund but it's impossible to find upwork's cutomer support email

Vladimir G Moderator Member Since: Oct 31, 2014
2 of 56

Hi Keith,


I see you already communicated with Customer Support and our agent will follow up on your open ticket with an update soon. 

Active Member
Steve L Member Since: Nov 3, 2017
3 of 56

I am amazed that nowhere can I find a customer support email address or other way to contact upworks.  Why are you hiding from your clients?  

Community Guru
Jess C Member Since: Feb 18, 2015
4 of 56

Log into the support site and you will see the options open to your account:

Active Member
Ravikumar B Member Since: Apr 12, 2019
5 of 56

Hello Jess,

I spent last one hour looking for cusomer support email id, can you give ma a link to the page please? Or atlest tell me the email id of customer support, if you are aware.





Goran V Moderator Member Since: Mar 24, 2017
6 of 56

Hi Ravikumar,


You can reach our Customer Support on this Link, one of our team members will also reach out to you via ticket and assist you further. Thank you.

Avery O Moderator Member Since: Nov 23, 2015
7 of 56

Hi Steve, 

Can we help you with anything? We would be happy to help you here in the Community, and escalate your concern to the right team if needed. 

Active Member
Bianca M Member Since: Jun 9, 2018
8 of 56



I  made an account with my new email address and somehow it showed that i already have made an account with my old email address.  So, I deleted the new email address because anyway I had an old one. 

Now the issue is that the paypay email address is showing the old email address and i cannot change it. 

If I try to change the account email address to my new one which is the email for my paypal account it says this email is already taken. 

help please

Joanne Marie P Moderator Member Since: Nov 26, 2017
9 of 56

Hi Bianca,


You can add the email address associated with your Upwork account to your Paypal account. To learn more on how you can do this, please contact Paypal customer support. 

Active Member
Bianca M Member Since: Jun 9, 2018
10 of 56

Hey I cant because this email is already on a paypal account could you please just take out that other account which i anyway deleted. 

This email you want me to add is in a different currency, and  that does not make any sense for me to add now.