Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Customer support email

Moderator
Avery O Moderator Member Since: Nov 23, 2015
11 of 60

Hi Steve, 


Can we help you with anything? We would be happy to help you here in the Community, and escalate your concern to the right team if needed. 


-Avery
Untitled
Active Member
Bianca M Member Since: Jun 9, 2018
12 of 60

Hello,

 

I  made an account with my new email address and somehow it showed that i already have made an account with my old email address.  So, I deleted the new email address because anyway I had an old one. 

Now the issue is that the paypay email address is showing the old email address and i cannot change it. 

If I try to change the account email address to my new one which is the email for my paypal account it says this email is already taken. 

help please

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
13 of 60

Hi Bianca,

 

You can add the email address associated with your Upwork account to your Paypal account. To learn more on how you can do this, please contact Paypal customer support. 


-Joanne
Untitled
Active Member
Bianca M Member Since: Jun 9, 2018
14 of 60

Hey I cant because this email is already on a paypal account could you please just take out that other account which i anyway deleted. 

This email you want me to add is in a different currency, and  that does not make any sense for me to add now.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
15 of 60

Hi Bianca,

 

Please send me a PM with more information. Kindly include the email you are referring to so I can check with the team. Thank you!

 


-Joanne
Untitled
Active Member
Jackson M Member Since: Mar 13, 2018
16 of 60

Hello am also trying to find an email or any contact to communicate with upwork support but no luck.

 

My issue is approved my get paid on my profile on the 10th of June but untill now the payments have not reflected into my account and my bank is asking for a swift copy of the transactions made from upwork.

 

Would appriciate if i get immediate assist 

Moderator
Avery O Moderator Member Since: Nov 23, 2015
17 of 60

I'm sorry to hear that your wire transfer still hasn't reflected on your bank account, Jackson. Our team is only able to issue a trace after 8-business days. Please get back to us if this trasnfer still hasn't reflected on your bank account after 8-business days, from the day it was withdrawn on your Upwork account. 


-Avery
Untitled
Active Member
Jackson M Member Since: Mar 13, 2018
18 of 60

Hey Avery, thanks for the responce,

I think you should work on that as it's kind of disapointing on my side.

 

I have to wait 6 days for upwork pending and then I allow get paid expecting after that upwork to ensure quick transfer of the payment to my account and then not knowing whats wrong with the transfers that upwork made, I also have to wait 8 working days. 

 

Please do look for other convinient solutions in future.

 

Thanks 

Active Member
Jackson M Member Since: Mar 13, 2018
19 of 60

Hello its now 8 days working days and the tranfers from upwork has not been reflected into my, would to know the way moving forward and when should i expect it

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
20 of 60

Hi Jackson,

 

I checked this and see that you are communicating with our team regarding this question on your ticket, please allow time to them to respond and update ticket and if you have any additional question please post them on that ticket for further assistance. Thank you for your patience!

~ Bojan
Untitled
TOP SOLUTION AUTHORS
TOP KUDOED MEMBERS