Are you referring to contract with Contract ID 21774386? I checked and it looks like the 10% fee has already been applied.
All contracts that cross a fee threshold will be charged at a blended rate. For example, if you begin an hourly or fixed-price contract with a new client for $600, you’ll be billed 20% on the first $500 and 10% on the remaining $100.
We will automatically apply the lower service fee if our system detects that your total billings with a client have exceeded a fee threshold. You can verify this by checking the service fee invoice breakdown in your Transaction History. In this case, your contract earnings that exceeded $500 will be charged the 10% fee.
HI. I need to email them to becuase I need to close an account. I still cannot add the new account even If I have tried closing the previous. Please help. Thanks
I am doing this on behalf of a friend. She is trying to recover her Upwork password for the account**Edited for Community Guidelines** but it keeps giving her an error on the "security question" option. She is out of options from her end as she keeps entering the correct details but all in vain. She has also tried calling your customer support team five times already but no help still. How can she raise her concern through email or otherwise for quicker services? Please help
**Edited for Community Guidelines**