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Customer support email

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Active Member
Jeremiah M Member Since: Dec 23, 2019
61 of 149

I need some help, it looks like I have signed up for an account a long time ago. I don't remember anything about my old account. I think I had to do it as an assignment for school. I want to just sign up a new account, however, my phone number is locked up on the older account. Please help. I just want to delete my old account or somehow release my phone number from it. 

 

My information I have found so far, I think is my old account is as follows.

**Edited for community guidelines**

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
62 of 149

Hi Jeremiah,

 

Could you please click on my name and send me a PM with more information about the account you need help with. I'll check that for you and assist you accordingly.

 

Thank you.

~ Bojan
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Active Member
Jeremiah M Member Since: Dec 23, 2019
63 of 149

I am using this as a workaround, I hope it works. I received an email that let me close my old account. 

I would assume that was you, thank you. 

 

My old account is

**Edited for community guidelines**

 

My new account is waiting for approval. 

**Edited for community guidelines**

 

 

 

 

 

 

 

 

 

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Active Member
Sarthak D Member Since: Jan 7, 2020
64 of 149
hey i am a student i really want to talk to your specialist. i have applied in many propasls and none of them replied.i have many skills in game dev but no one show them.i just want a project money matters nothing.please dont let me waste my talent like this.i just want to do something i am very tired of waiting for reply.i hope that someone will come up for my help
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
65 of 149

Hi Sarthak,

 

Sorry to hear that you are not hearing back from clients. I understand that it can be disappointing. We cannot influence a client's decision in hiring a freelancer, but we'd like to share the following links to help you improve your profile:

 

8+ Tips to Help You Create a Profile That Stands Out

Upwork Profiles: Why a Great Title and Overview Can Make a Difference

A How-To Guide for Your Perfect Profile Picture

Get Your Profile to the Next Level with an Intro Video

4 Ways to Create a More Successful Portfolio Regardless of Your Skill Set

 

Thank you.


-Joanne
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Moderator
Avery O Moderator Member Since: Nov 23, 2015
66 of 149

Hi Steve, 


Can we help you with anything? We would be happy to help you here in the Community, and escalate your concern to the right team if needed. 


-Avery
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Active Member
Bianca M Member Since: Jun 9, 2018
67 of 149

Hello,

 

I  made an account with my new email address and somehow it showed that i already have made an account with my old email address.  So, I deleted the new email address because anyway I had an old one. 

Now the issue is that the paypay email address is showing the old email address and i cannot change it. 

If I try to change the account email address to my new one which is the email for my paypal account it says this email is already taken. 

help please

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
68 of 149

Hi Bianca,

 

You can add the email address associated with your Upwork account to your Paypal account. To learn more on how you can do this, please contact Paypal customer support. 


-Joanne
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Active Member
Bianca M Member Since: Jun 9, 2018
69 of 149

Hey I cant because this email is already on a paypal account could you please just take out that other account which i anyway deleted. 

This email you want me to add is in a different currency, and  that does not make any sense for me to add now.

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
70 of 149

Hi Bianca,

 

Please send me a PM with more information. Kindly include the email you are referring to so I can check with the team. Thank you!

 


-Joanne
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