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Customer support email

jomongeorge1
Active Member
Jomon G Member Since: Oct 21, 2020
81 of 197
Please sent me link of password and password
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
82 of 197

Hi Jomon, 

 

To reset your security question, please fill in the account recovery form here. This will automatically create a support ticket, and one of our agents will assist you in regaining access to your account. 


-Joanne
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aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
83 of 197

Hi Steve, 


Can we help you with anything? We would be happy to help you here in the Community, and escalate your concern to the right team if needed. 


-Avery
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bianca70
Active Member
Bianca M Member Since: Jun 9, 2018
84 of 197

Hello,

 

I  made an account with my new email address and somehow it showed that i already have made an account with my old email address.  So, I deleted the new email address because anyway I had an old one. 

Now the issue is that the paypay email address is showing the old email address and i cannot change it. 

If I try to change the account email address to my new one which is the email for my paypal account it says this email is already taken. 

help please

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
85 of 197

Hi Bianca,

 

You can add the email address associated with your Upwork account to your Paypal account. To learn more on how you can do this, please contact Paypal customer support. 


-Joanne
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bianca70
Active Member
Bianca M Member Since: Jun 9, 2018
86 of 197

Hey I cant because this email is already on a paypal account could you please just take out that other account which i anyway deleted. 

This email you want me to add is in a different currency, and  that does not make any sense for me to add now.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
87 of 197

Hi Bianca,

 

Please send me a PM with more information. Kindly include the email you are referring to so I can check with the team. Thank you!

 


-Joanne
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jackson60
Active Member
Jackson M Member Since: Mar 13, 2018
88 of 197

Hello am also trying to find an email or any contact to communicate with upwork support but no luck.

 

My issue is approved my get paid on my profile on the 10th of June but untill now the payments have not reflected into my account and my bank is asking for a swift copy of the transactions made from upwork.

 

Would appriciate if i get immediate assist 

aocumen
Moderator
Avery O Moderator Member Since: Nov 23, 2015
89 of 197

I'm sorry to hear that your wire transfer still hasn't reflected on your bank account, Jackson. Our team is only able to issue a trace after 8-business days. Please get back to us if this trasnfer still hasn't reflected on your bank account after 8-business days, from the day it was withdrawn on your Upwork account. 


-Avery
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jackson60
Active Member
Jackson M Member Since: Mar 13, 2018
90 of 197

Hey Avery, thanks for the responce,

I think you should work on that as it's kind of disapointing on my side.

 

I have to wait 6 days for upwork pending and then I allow get paid expecting after that upwork to ensure quick transfer of the payment to my account and then not knowing whats wrong with the transfers that upwork made, I also have to wait 8 working days. 

 

Please do look for other convinient solutions in future.

 

Thanks