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a932979a
Community Member

Debited Twice

Hi team, so I was debited $60.00 a few days ago but have no clue for what I was debited for? When I opened a contract, I paid my freelancer immediately and confirmed he received payment. Then two days later o get charged another $60.00, does the same amount you paid the freelancer go towards Upwork as a company ? So you inevitably pay double ?
1 REPLY 1
AleksandarD
Community Manager
Community Manager

Hi Joshua,

 

I checked the contract and looks like it was an Hourly contract for $10 per hour and your freelancer logged in 6 hours which is $60.00. Before ending the contract, you sent a bonus payment to the freelancer in the amount of $60.00. You can request a refund by going to the contract page, clicking on the three dots (...), and selecting 'Request a refund' as shown in this screenshot. On the popup, you can select an invoice you wish to be refunded for. You can check this help article for more information.

 

Thank you.

~ Aleksandar
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