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Declined Invitations

xahntra
Ace Contributor

Hello,

 

For some time now every time an invited freelancer declines the invitation I just get a simple message saying that it was declined. As I am also a freelancer, I know that you have to provide a reason to decline the invitation and this would be very helpful for clients to know. Sometimes they are just busy and I'd like to know if it would be alright to contact them again in the future. Sometimes the budget is too low, and if I can't offer more then I know I can't contact them again, but if I can offer more if the freelancer is really experienced, I would like to still contact them and ask them for a quote or consider them in the future.

 

Before they changed again the platform, I could at least go to the freelancers invitation (aftr following a series a steps) and find out what option they had chosen. But with the new platform this is impossible. I only get the message that the freelancer declined the interview.

 

Marissa

68 REPLIES 68
chris_macartwork
Community Guru

Hi Marissa,

Your post is very interesting...

 

I'm a freelancer - when I decline I always tick a reason and include a small message, - I expect the Client might read it.

 

Are you saying that Clients don't have the facility to read my explanations?

 

Can a moderator advise on this please.

If I remember correctly, there's a little message from Upwork that says something along the lines of 'We will politely let the client know you've declined the application.'

 

On recent invites I've gone into more detail about why I'm declining, which isn't always kind to the client. My message is more to Upwork - as in, stop allowing clients to post these jobs/not provide adequate information/post in the wrong section/ask for free work/etc.

 

Maybe Upwork doesn't want to pick and choose when it should give the whole reason or just a partial reason to remain 'polite', so it is sticking to a standard 'freelancer declined' message for everyone.

Lisa,

 

If you put this message next to the "other" option, then it won't arrive to the client. But if you out it in the box below then it will be sent to the client.


@Marissa A wrote:

Lisa,

 

If you put this message next to the "other" option, then it won't arrive to the client. But if you out it in the box below then it will be sent to the client.


 Is this just something that you've observed or is there an official Upwork explanation for this procedure? That would be very interesting, because many times my message is strictly to Upwork. For example, I got an invite from a client a while back that required an unpaid 'test job' as part of the application.

 

I eventually declined for 'asking for free work' but in messaging with the client I explained that free work was against the TOS. He claimed that Upwork told him a small sample test job was acceptable and didn't fall under the free work category. So when I declined the invite, I wrote a message to Upwork in the box below describing the situation and telling them to clarify the policies because people were obviously confused.

 

It would be unfortunate if these messages actually went to the client when it's the Upwork TOS that I was really criticizing in my response.

I say this because of my own experience as a client. Only sometimes I get a detailed message from the freelancer saying why they have declined the invitation (in their own words).

 

The only message box when you decline says:

Include a Message (optional)

 

So I believe that's where they input their message and that's what I receive as a client.

 

It doesn't say anywhere the message is for Upwork.

 

As a freelancer I always assumed the message was for the client and that's what my experience as a client has proven.

I never give a reason unless the budget is really low. Then I choose budget too low. I don't trust the algorithms to stop sending me invites if I choose "too busy" or something like that. I'm always up for contracts if the price is right.

 

So, I always choose "other" and just put letters in there if it's not for me. Keeps any algorithm confused so they still keep sending them regardless of my current workload.

Hi Everyone,

Thanks for sharing your thoughts and experiences. I’d like to address your remaining questions and feedback:

  • Your availability settings can only be changed by you, and are not affected by declining a job. However, if you’re consistently declining invitations we will evaluate this information do things like show a pop-up window recommending for you to change your availability settings, again we wont do this for you. 

  • The reason you choose for declining an invite won’t count against you. It is useful informatiion for us to collect regarding the job. 

  • Lastly, we are considering a change on how the decline page is displayed to make it clear what information is and is not shared with the client. Thanks for your feedback on this page.

-Lena

Untitled

Hi Lena,

 

Why did Upwork decide it isn't relevant for the clients to know the reason why their invitation is being declined? Why will this information remain hidden? As I mentioned before, if you decline using the app then there's no option to send a personalized message, you just select a reason and that's it! I guess your idea moving forward will be to get more and more people using the app as well and add more features, but if this is just going to stay like this, it's going to be a hassle for clients to know the reasons and to know if it is ok to reach the freelancer for future projects (for example if he/she is busy at the time) or not (if the job is not a fit for their skills).

 

Marissa


@Marissa A wrote:

Hi Lena,

 

Why did Upwork decide it isn't relevant for the clients to know the reason why their invitation is being declined? Why will this information remain hidden? As I mentioned before, if you decline using the app then there's no option to send a personalized message, you just select a reason and that's it! I guess your idea moving forward will be to get more and more people using the app as well and add more features, but if this is just going to stay like this, it's going to be a hassle for clients to know the reasons and to know if it is ok to reach the freelancer for future projects (for example if he/she is busy at the time) or not (if the job is not a fit for their skills).

 

Marissa


Just curious Marissa, does this only apply to the app?

I'm wondering because when I decline a job (on my laptop, not the app), I always try to write why I'm declining and add a nice 'best wishes' type thing. If I'm going through all this and the client isn't receiving it, what's the point of me writing a nice decline note, yaknow?   

Hi Mariska,

Valeria has replied outlining what the client sees earlier later in the thread.

 

Only the message is sent to the Client, which I was glad about, because I usually use the message box to expand on the reason I declined  - and I too sometimes send best wishes in finding a more suitable freelancer. We're too nice aren't we : )

 

EDITED:

I wish new replies and posts were added to the end of a thread. It's getting very confusing.


@Chris M wrote:

Hi Mariska,

Valeria has replied outlining what the client sees earlier in the thread.

 

Only the message is sent to the Client, which I was glad about, because I usually use the message box to expand on the reason I declined  - and I too sometimes send best wishes in finding a more suitable freelancer. We're too nice aren't we : )


Ohhh okay. Thanks Chris.

 

Nice? Yes. But to me, it's  more like class - which has never gone out of style in my world. 🙂  

"However, if you’re consistently declining invitations we will evaluate this information do things like show a pop-up window recommending for you to change your availability settings"

 

Really? I should change my settings because Upwork can't figure out how to send relevant job recommendations and invites? I'm always available, yet I consistently have to decline because I'm not a realtor, nor an English linguist.

 

"Licensed Realtor or Broker to buy real estate online for our company"

"Need an English linguist competent with English history and evolution"

Why some client infest contractors on upwork? I have faced 2-3  clients .. We peoples work hard all the day & night to earn some money and make good releationship with clients but they don't care about it ... they can do what they like because they are client and have a power. I have not worked with some clients because they their expectations was very high once they hired me also told me that they can have more work for you in future but nothing happened sometime. I think end contract with those client who are trying to infest contractors or force them to work on my low budget and if done they do not recognise the work you did.. Recently happened with me. I had almost done the job and asked client(**Edited for Community Guidelines**) to need some rest and will be back in 4-5 hours then will do the rest task. What happend when i came back.. i shocked .. when i knocked him he said what you did with the theme .. its showing its default version like you did nothing ... even i have worked with him according to the instructions. I was very upset at that time and thought i will have to fixed it . But when tried to logged in . shocked again .. wp credentials was not working. I rudely talk with him in a long conversation. Then he paid me a partial amount like $5 and asked to refund rest amount. I said i dont need your money i need an investigation on it .. Then he told me that i can give you 5 out of 5 .. i gave you 3 star. I said WOW! you'r a great man. You blaimed me and now paying me a partial amount for the job i have done almost. I am confused what should i do now. He game me $5 with a bad feedback so i cant accept that payment and he knew it. I had a very good profile and 100% rated last month but now my rating gone disappeared. I don't know why?. Sometime i faced same kind of problem to get some good rating from client and now when i have a good profile and suddnely went down just because of some stupid clients behaviour so tell me what should i do? Should i quit?

When you decline an invitation as a freelancer and you add a personalized message, this is sent to the client. This is the only way I know what are their reasons. If you only mark one of the options they give you, I only get a message saying the freelancer declined the invitation.

natacharodriguez
Community Guru

@Marissa A wrote:

Hello,

 

For some time now every time an invited freelancer declines the invitation I just get a simple message saying that it was declined. As I am also a freelancer, I know that you have to provide a reason to decline the invitation and this would be very helpful for clients to know. Sometimes they are just busy and I'd like to know if it would be alright to contact them again in the future. Sometimes the budget is too low, and if I can't offer more then I know I can't contact them again, but if I can offer more if the freelancer is really experienced, I would like to still contact them and ask them for a quote or consider them in the future.

 

Before they changed again the platform, I could at least go to the freelancers invitation (aftr following a series a steps) and find out what option they had chosen. But with the new platform this is impossible. I only get the message that the freelancer declined the interview.

 

Marissa


 I submitted a ticket about this 20 days ago, and this is the response I got:

 

Natasha, I have asked this issue to our Engineering team and they were able to confirm that the reason of withdrawal has been removed, or it is no longer visible on the Client's end.

Anonymous User
Not applicable
This widget could not be displayed.

Some time ago I have seen emails on the email-fake platform where emails from Upwork freelancers to "bogus clients" were visible. When a freelancer chose the option "other reasons" and explained in the box that he suspected fraud, the "bogus client" could see this info and other freelancers have been suggested to him. Since I have seen this I avoid other reasons at least in case when I distrust the client and prefer to report him to CS.

Natasha wrote, "Natasha, I have asked this issue to our Engineering team and they were able to confirm that the reason of withdrawal has been removed, or it is no longer visible on the Client's end."

 

Talk about a wishy-washy answer, "removed, or it is no longer visible"? Sounds like they're not sure why it's not there.

 

I almost always choose "Not interested in the job" (or whatever the exact phrase is), and naturally assumed clients would be so informed. Now maybe I have to add in writing, "Thank you for the invitation but I'm not interested in this job"? And do I still choose the "Not interested' option, or do I have to choose 'Other'? It would be nice if a moderator would comment about all this.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce

I think you always have to chose one of the reasons they give and then if you want to actually tell the client you need to fill in the message box below where it says "(optional)".

 

Sometimes I get freelancers who decline the interview and when I ask them they tell me something really basic like they don't speak the language I am requesting and they were suggested by Upwork!!!!

 

Sometimes I need people from a specific region or country and I add that special request in my job post and then I get suggested freelancers from anywhere but the country or region I needed.

Hi John,

Yeah - would be good if a moderator could tell us exactly what happens to our declined invitation info and how it is presented to the Client.

 

I always tick a relevant reason or 'other' and write a short message. It's the polite thing to do.

 

I assume the declined info is for the Client, not Upwork. As far as I'm concerned it's a private communication between client and freelancer - I hope Upwork isn't privvy to it.

 


@Chris M wrote:

 

I assume the declined info is for the Client, not Upwork. As far as I'm concerned it's a private communication between client and freelancer - I hope Upwork isn't privvy to it.

 


 I definitely wouldn't assume that!

 

I choose "other" because algorithms.

 

I once had a gig where the client offered $5000 as a budget. When I read the invite further, the budget was actually too low. Chose "other" because I didn't want $5k registering as "too low" since there is no way for the algorithm to know what type of work is involved with a budget that's set as too low when the actual price is higher.

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