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minette_6988
Community Member

Deleting a client account

 Hi, 

 

How do I delete the client account on my Upwork.

 

Thanks!

ACCEPTED SOLUTION

Hi Jasmin,

 

If you need to close your client account only, while keeping your freelancer account, we can process that for you. Here’s how you can reach Upwork Support:

 
  1. Please visit Contact Support and click the 'Chat with Upwork' button.
  2. Type a question or topic and select 'Send'. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

You can also post your request on this thread and we'll be happy to assist you.

 

Thank you!

 


~ AJ
Upwork

View solution in original post

386 REPLIES 386

I would like to delete my client account.

can you help me with that?

Hi Bimal,

 

Thank you for reaching out to us. Your client account is now closed as per your request. 

 

~ Nikola
Upwork
rajakaleem830
Community Member

I'm Unable to delete open job posting and close the client account please.

Hi Raja,

 

Your client account is now closed as per your request. 

 

~ Nikola
Upwork
bryan-ngo
Community Member

Hi, I need to close my client account without closing the freelancer account. When I try to close the client account it seems that it tries to close both. My notification wrote "You have one or more open contracts.  Please close any open contracts by visiting the Contracts"


Will it now close my freelance account? I don't want the freelance account to be closed, just the client one.
Please help, thank you

The " Close My Account " Upwork article wrote this

Important: If you have a freelancer and client profile, your entire Upwork account (both freelancer and client areas) will be closed when you close either profile type.


Hi Bryan,

 

Thank you for reaching out to us. Your client account is now closed as per your request. 

 

~ Nikola
Upwork
99a85dfd
Community Member

Hi,

 

Can you please also close my client account but please remain my freelancer account.

 

Thank you.

Hi Ma Joyce,

 

As requested, your client account has been closed. 

 

 

~ Joanne
Upwork
e878ae35
Community Member

Hello, please delete my client account. I made a mistake choosing to start a project instead of being a freelancer. Thank  you.

Hi May Ann,

 

Your account has been closed as per your request.

 

Thank you.

~ Aleksandar
Upwork
fbeb88ea
Community Member

Hi,

 

I am trying to close my account and it will not allow it. It states I have to call a USA number, which is not possible from work. 

 

Thanks for your help

 

 

Then don't close the account.

Just stop using Upwork.

 

How would closing the account benefit you?

Wow! That is an interesting answer. I am not sure why it makes a difference to why I want to close the account. 

 

Is it possible that someone can help me with my question as to how to close my account?

Hi Jae,

 

Thank you for your message.

 

Your account has been closed as requested by you.

 

Thank you

Pradeep

Upwork
cbb28c8b
Community Member

Hi, i have a client account, i tried to close it but it didn't happen. It says i have to call to a number but i live in Greece ,i can't call. Please help me close my account, i am afraid of stealing my bank card because a hacker hacked my social media accounts recently and i am afraid of this happening here. Please help me!!!
BojanS
Community Manager
Community Manager

Your account has been closed as per your request, Artemis.

 

Thank you! 

~ Bojan
Upwork
6a9a33bc
Community Member

Hi. I'm a client on upwork and all of my works are finished.

Would you please close my account? I tried to close by myself but couldn't.

BojanS
Community Manager
Community Manager

Hi there, 

 

Your account has been closed as per your request.

 

Thank you! 

~ Bojan
Upwork
dmansi
Community Member

Hello, I want to delete my client account!

Thank you!

Hi Mansi,

 

I went ahead and closed your account as per your request.

 

~Andrea
Upwork
malsonmel
Community Member

Hi, I need to close my client account without closing the freelancer account. When I try to close the client account it seems that it tries to close both. Please advise on the steps to be taken. Thanks in advance. 

Hi Malson,

 

We have closed your client profile as per your request.

 

Thank you,

~ Luiggi
Upwork
78e53376
Community Member

Hi, 


I'm trying to close my account but it keeps saying that please close open jobs when I have none. 
I have no pending payments or anything. 


Any guidance would be appreciated! 

How will closing your account benefit you?

 

You could simply not use it, until such time as you decide to use it again.

 

Which might be next week. Or never.

Hello there,

 

Thank you for your message. Your account has been closed as requested by you.

 

Thank you.

Pradeep

Upwork
9458036d
Community Member

I want to close my account

Hi Lamis,

 

Your account is now closed as per your request. 

 

~ Nikola
Upwork
jimjayson
Community Member

Hello!

 

I have a client account that I'm unable to close, name is SCHC. 

 

Can somebody help?

BojanS
Community Manager
Community Manager

Hi Jim Jayson,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
cecile-pasquet
Community Member

Hello,

 

Please could anyone kindly tell me how to delete my Upwork account?

Thanks a lot,

Hi Cecile,

 

You can find info on how to close your account here.

 

~Andrea
Upwork
05f598ec
Community Member

Hello, 

I am living outside the US not and the site does not allow me to close my account without calling. Can you please close my account ?? 

I tried closing it directly from the site but it won't allow me too. 

Hello there, 

 

Your account has been closed as requested by you.

 

Thank you.

Pradeep

Upwork
896c93a3
Community Member

I've a client account, with no pending payments or job posts/contracts. The system still isn't allowing me close my account. Please help! Need this shut this down asap.

BojanS
Community Manager
Community Manager

Hi Naushaba,

 

A member of the team has reached out to you to assist you with closing your account. If you aren’t able to see the email you should also be able to access the ticket directly here.

 

Thank you! 

~ Bojan
Upwork
bd89a86f
Community Member

trying to close my account and it won't let me as it says my account is suspended.

Please can someone assist?

BojanS
Community Manager
Community Manager

Hi Janie,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
alivated
Community Member

Hello,
How are you all doing? This is my first post here.

Could any admin help me close both my client and agency accounts, not my freelancer account, please?
I have tried to do that myself, but it does not seem to work. After searching, I found out that admins can help with that. So here I am...

BojanS
Community Manager
Community Manager

Hi Ali, 

 

We’ll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
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