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96400bd5
Member

Didnt get my refund to my credit card

Hi I funded upwork $60(30-30) for a project and then cancelled (because of freelancer couldnt accomplish) and refunded it. However the refund amount ($60) doesnt appeared on my credit card. Why?

 

Also when I look over my transactions I only saw one $30 refund transaction. But I paid $60. 

Please help me.

5 REPLIES 5
g_vasilevski
Retired Team Member
Retired Team Member

Hi Levl,

Refunding the funds from Escrow to your account will stay on your Upwork account and not reflect on your card. If the freelancer had refunded the whole amount your funds will reflect on your profile, give it some time to update accordingly. One of our team members will contact with detail steps on how to withdraw your funds to your card.

~ Goran
Upwork

Freelancer is already refunded the amount. So I am waiting for the full refund to my credit card from wether escrow or upwork to my credit card.

g_vasilevski
Retired Team Member
Retired Team Member

Hi Levl,
 
I can`t share private details publicly, one of our team members will contact you shortly with detail explanation on how to finish this process.

~ Goran
Upwork

Upwork charged my card twice ($30+30) and this escalated to the financial department. I am still waiting for my refund. Even the initial $30 still didnt refund back to me.

Levl,

 

We'll follow up with our financial department and it'll be sorted out as soon as possible.

 

Sorry about the confusion.

~ Valeria
Upwork