Dispute Not Showing Up in Dispute Center

[l_palkovick]

Hello everyone!

I filed a dispute with a freelancer a couple of weeks ago on account of a long-overdue project, but work has been submitted and we've thankfully come to an agreement. I want to release the funds to her and cancel the dispute, but I don't see a case in the Dispute Center. The freelancer also said nothing is showing up in her Dispute Center. Has anyone had an experience like this?

Thanks in advance for any advice.

[BojanS]

Hi Lianna,

Thank you for reaching out to us. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

[versailles]

Same here.

You can access to the dispute from the job itself I guess. The dispute center seems to be broken.