Dispute not disputed

[teodora_popescu]

Hi,

I filed a dispute for a fix rate project for a client that wouldn't pay even if I delivered the work on time, I proved to her that the corrections her proofreader made (it was a translation) were completely wrong (she clearly didn't understand the English words and phrases), client agreed that I was right but then still wouldn't answer to my messages. 

Your policy say you are supposed to contact me and the client and try to solve this. No contact was made, I just receveid a message after 5 business days telling me the money will be refunded to the client and I will get a compensatory fund. How is this possible? How is this fair?

[petra_r]

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Teodora P wrote: No contact was made, I just receveid a message after 5 business days telling me the money will be refunded to the client and I will get a compensatory fund. How is this possible? How is this fair?

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 What is the problem? You're getting paid, so how is this "unfair?"

How much money was involved?