Dispute not showing up

[a6e25b00]

Hi,

I requested a refund from escrow. Freelancer denied the request so a dispute was opened. I can't seem to see the dispute in the dispute centre? 

[BojanS · Accepted solution]

Hi Kaci,

I apologize for the delay in receiving an update. I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

[ba231217]

Hi Bojan, I believe I have this exact same issue. Is there a solution that you can provide for me, something like a support ticket? I have tried multiple times to see my dispute, but when I enter the dispute center to see the details, it lists "no open cases". Please let me know what can be done to resolve this situation. Thanks!

-Max Peters

[BojanS]

Hi Maxwell,

You should be able to access your dispute ticket directly here.

Thank you!

[prestonhunter]

Try looking here:

Upwork -> ? [Question Mark icon] -> Disputes

Also, try looking here:

Upwork -> ? [Question Mark icon] -> Help and Support -> MY REQUESTS [top lefthand corner]

[I am using Firefox]

[hoyle_editing]

Kaci, 

   Have you tried logging in through a different browser? I had the same issue with safari, but logging in through Chrome seemed to work just fine. 

[a6e25b00]

My case was closed on the 5th of November. I still hAvent received a refund?

[AveryO]

Hi Kaci, 

I checked your account and can see that the refund was processed on 5-November. You can check your Transactions page, and refer to the transaction with Ref ID 267773332. You may check this with your local bank to see if the transaction has already reflected on your credit card.

[01ed2d22]

Hello,

I have the same issue. A contractor has filed a dispute but I cannot view it in my dispute center page. Nothing appears on that page.

Upwork cancelled the contract due to length and now I have spent an hour trying to figure out how to turn reinstate the conract. But first, how do I just view the dispute the contractor made?

[NikolaS]

Hi Andy,

We will look into this further and will get back to you once we have more information.

Edited to add information:

I shared your report with the team handling your case and one of our agents will follow up with you via a support ticket as soon as possible to assist you further. 

Thank you,