Dispute/refund not possible on line

[c0369407]

Hi,

I'm new to Upwork and I just would like to dispute my first freelancer as he promised he has done his work and asked me to release the payment but actually I checked his work log later on, he was basically playing his phone the whole time!!!

Now I would like to submit a dispute but as he changed his hourly rate, I can't do it online directly. Can anyone help me with that?

[AleksandarD]

Hi Louis,

I'm sorry to hear about that. One of our team members already reached out to you directly via this support ticket to assist you further.

Thank you.