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Do you think clients are leaving upwork due to recent policies?

Community Guru
Sergio S Member Since: Dec 19, 2017
11 of 23

Yes, this time the changes are drastic. I guess they are trying to weed out small budget clients, but doing that they are somehow increasing the number of freelancers looking for jobs. The paid connects will make the freelancers number go down too, but if not... sooner or later there will be more changes, to make a difference. Otherwise clients will not see any advantages staying here. It makes sense that clients don't like start paying for services that previously had for free and that other platforms are still offering for free.

Community Guru
Tiffany S Member Since: Jan 15, 2016
12 of 23

Sergio S wrote:

Yes, this time the changes are drastic. I guess they are trying to weed out small budget clients, but doing that they are somehow increasing the number of freelancers looking for jobs. The paid connects will make the freelancers number go down too, but if not... sooner or later there will be more changes, to make a difference. Otherwise clients will not see any advantages staying here. It makes sense that clients don't like start paying for services that previously had for free and that other platforms are still offering for free.


I could be wrong, but I don't think they're very interested in keeping small/individual clients, even if they pay well. I think all of these changes are moving us in a direction where most or all clients will be along the lines of current Enterprise clients. If I'm right, everything will eventually wash out in the middle--the lowest-end freelancers are (theoretically, at least) being eliminated now, but the highest-end freelancers won't likely find work here, either.

Community Guru
Rene K Member Since: Jul 10, 2014
13 of 23

Tiffany S wrote:

If I'm right, everything will eventually wash out in the middle--the lowest-end freelancers are (theoretically, at least) being eliminated now, but the highest-end freelancers won't likely find work here, either.

This may happened indeed if they turn into a temps agency selling remote employees and offering scalability to major accounts. We may be witnessing the last months of Upwork being a freelancer platform.

 

 

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"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Christine A Member Since: May 4, 2016
14 of 23

Tiffany S wrote:

If I'm right, everything will eventually wash out in the middle--the lowest-end freelancers are (theoretically, at least) being eliminated now, but the highest-end freelancers won't likely find work here, either.

People keep saying that it's not profitable to keep the low-end freelancers and that Upwork is trying to eliminate them, but if that's the case, I wish they'd just go ahead and bump up the minimum rate above $3/hour. Wouldn't that solve the problem a lot faster and more effectively? 

 

And yes, it does seem like they're trying to eliminate the smaller clients, which is bad news for me. I'm quite happy to have about 15 "small" clients through Upwork who hire me 3-4 times a year, but they're definitely not the sort of people who would pay a $25 membership fee, let alone $500.

Community Guru
Tiffany S Member Since: Jan 15, 2016
15 of 23

Christine A wrote:

Tiffany S wrote:

If I'm right, everything will eventually wash out in the middle--the lowest-end freelancers are (theoretically, at least) being eliminated now, but the highest-end freelancers won't likely find work here, either.

People keep saying that it's not profitable to keep the low-end freelancers and that Upwork is trying to eliminate them, but if that's the case, I wish they'd just go ahead and bump up the minimum rate above $3/hour. Wouldn't that solve the problem a lot faster and more effectively? 

 

That's been raised often and Upwork never responds. I'm just guessing, but I suspect that the reason they don't do it that way is it's just too hard to create a structure that does that effectively. There are already people circumventing the $3 restriction by agreeing on a fixed price contract to work 25 hours/week for $50 and that sort of thing. There are so many ways clients and freelancers could work together to evade that type of restriction, and many of them would end up creating extra work for Upwork staff.

At this point (under my theory), it would be pointless to do that anyway, since I expect much bigger changes in the works, and think this is part of a step-by-step shift.

 

And yes, it does seem like they're trying to eliminate the smaller clients, which is bad news for me. I'm quite happy to have about 15 "small" clients through Upwork who hire me 3-4 times a year, but they're definitely not the sort of people who would pay a $25 membership fee, let alone $500.


If they're ongoing clients, it may be workable to just keep working with them over time. But, I'm not optimistic that Upwork will be a friendly place for smaller clients to shop for freelancers moving forward. And I should be clear that when I say "small," in this context, I'm including clients who may be spending $100,000/year through Upwork, not just the ones doing a $1,000 job every few months or a bunch of $100 jobs.

Active Member
Tanzim A Member Since: Sep 28, 2017
16 of 23
Upwork should provide more opportunities to all type of clients. While other platforms offering a wide range of acceptable payment methods, running campaigns to bring in new clients, I don't know if upwork doing the same!
Community Guru
Petra R Member Since: Aug 3, 2011
17 of 23

Christine A wrote:

Tiffany S wrote:

If I'm right, everything will eventually wash out in the middle--the lowest-end freelancers are (theoretically, at least) being eliminated now, but the highest-end freelancers won't likely find work here, either.

People keep saying that it's not profitable to keep the low-end freelancers and that Upwork is trying to eliminate them, but if that's the case, I wish they'd just go ahead and bump up the minimum rate above $3/hour. Wouldn't that solve the problem a lot faster and more effectively? 


Not really... Huge clients who hire hundreds of low cost freelancers for thousands of hours of ongoing work would be affected.

Community Guru
Douglas Michael M Member Since: May 22, 2015
18 of 23

Petra R wrote:

Christine A wrote:


People keep saying that it's not profitable to keep the low-end freelancers and that Upwork is trying to eliminate them, but if that's the case, I wish they'd just go ahead and bump up the minimum rate above $3/hour. Wouldn't that solve the problem a lot faster and more effectively? 


Not really... Huge clients who hire hundreds of low cost freelancers for thousands of hours of ongoing work would be affected.


I believe the $3 "maximum minimum," as it were, was effectively dictated by those clients as a condition of contracting with Upwork. I have also heard that profit margins are thin at that end of the market—which would make sense if high-dollar Enterprise clients were also penny-pinchers (who nonetheless might be willing to drop another $6K per year as an explicit account service fee to Upwork).

Perhaps someone more knowledgeable can comment.

Community Guru
Wendy C Member Since: Aug 24, 2015
19 of 23

I hope I'm wrong ... but I think Tiffany's sense of reality is correct.  "If they're ongoing clients, it may be workable to just keep working with them over time. But, I'm not optimistic that Upwork will be a friendly place for smaller clients to shop for freelancers moving forward. And I should be clear that when I say "small," in this context, I'm including clients who may be spending $100,000/year through Upwork, not just the ones doing a $1,000 job every few months or a bunch of $100 jobs."

 

And that will have a major impact on most of us who earn a chunk of our income via U.

Community Guru
Christine A Member Since: May 4, 2016
20 of 23

Petra R wrote:

 
Not really... Huge clients who hire hundreds of low cost freelancers for thousands of hours of ongoing work would be affected.

If they're such huge clients, then they could afford $5 an hour instead of $3. Anyway, if Upwork wants to hang onto these clients so badly, then aren't they shooting themselves in the foot by scaring off low-charging freelancers with the new connects plan? Clients who want to hire cheap freelancers will have a much smaller pool to choose from. 

 

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