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Download files from Upwork messages

2a7797a4
Active Member
Tom P Member Since: Apr 6, 2017
1 of 26

My freelancer created some pdf files for me and sent them to me via Upwork messenger. How do I save the file to my own drive? Thanks.

 

Tom

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
2 of 26

Hi Tom,

 

If you click on the file in Upwork Messages, it'll start downloading. You can then find it in your Downloads folder.

~ Valeria
Upwork
mtngigi
Community Guru
Virginia F Member Since: Feb 15, 2016
3 of 26

Once you click on a file, you'll be given the option to open or save the file.

 

I would suggest you make a folder on your hard drive with the project name, and then save the file to that folder. If you open it, you should do a "save as", and give it a name that makes sense to you before saving to your project folder.

 

Hope this helps.

 

ETA: Or, what Valeria suggested.

upworker949
Active Member
Todd A Member Since: Apr 5, 2019
4 of 26

This is incorrect. If I click on the file my freelancer send me via messages, it opens in a new algora-file-link page with no option to actually "download". It's also a completely lighter color that the image of the file he sent. There is no option to "save" the link. Ridiculous

mtngigi
Community Guru
Virginia F Member Since: Feb 15, 2016
5 of 26

Todd A wrote:

This is incorrect. If I click on the file my freelancer send me via messages, it opens in a new algora-file-link page with no option to actually "download". It's also a completely lighter color that the image of the file he sent. There is no option to "save" the link. Ridiculous


Todd - in your message room there is a file list like the first screenshot - right click on the file icon and the choose the file you want to download (see second screenshot). Right click on the file icon or name, and you'll get a submenu with a "save link as" option (last screenshot).

 

From there navigate to wherever you want to save it, and download. See if that works for you.

 

FILE LISTFILE LISTCHOOSE THE FILE YOU WANT.CHOOSE THE FILE YOU WANT.

 

SAVE LINK WHEREVERSAVE LINK WHEREVER

bitathenoux
Active Member
Bita T Member Since: May 20, 2021
6 of 26

I am freelancer and my client send an aAi file that I can download or save. I only can find it in the upwor file folder but cant download or save to my computer, I can only save link. I need to save file, not link. Please help as this screenshoot is not what I see

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
7 of 26

Hi Bita,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with downloading the file you're referring to. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
mtngigi
Community Guru
Virginia F Member Since: Feb 15, 2016
8 of 26

Todd A wrote:

This is incorrect. If I click on the file my freelancer send me via messages, it opens in a new algora-file-link page with no option to actually "download". It's also a completely lighter color that the image of the file he sent. There is no option to "save" the link. Ridiculous


Sorry if I misunderstood re my latest post ... I'm assuming you're doing this from a computer and not the app.

2db84763
Active Member
Jackson M Member Since: Aug 5, 2018
9 of 26

how do i retrieve my freelncers files from upwork messages

joanbonjoc
Community Guru
Jo-An B Member Since: Aug 2, 2016
10 of 26

Hi Jackson,

Please go to Upwork messages, select which freelancer sent you the file and start downloading. It will show up on your downloads folder.

~ Jo-An

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