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Member

Download of Chat History

Is there a way that I can download the entire chat history on a past contract?

3 REPLIES 3
egaruth
Moderator
Moderator

Hi Stanley,

 

Thank you for reaching out to us. It's not possible for a user to export the content of messages, however, our support team can help with it. 

*Edited to correct information*

 

 

~ Nikola
Upwork

Nikola:
This option to "Export" a complete message chat log is very compelling. I would love to be able to do this, and I'm sure many others would as well.

 

But no matter what I try, even switching browsers, I haven't been able to replicate the steps you indicated. I can't find the "Export" dropdown menu item for message logs.

 

Is this feature new and only available to certain individuals? Is it something that needs to be activated for me by Customer Support?

Anything you can tell us would be helpful.

egaruth
Moderator
Moderator

Stanley and Preston,

 

I apologize but I double-checked on this and, unfortunately, the feature to download or export messages isn't something that's available to users when viewing Messages yet. I've corrected my previous post accordingly. That said, this is something our support team can help with. Please, contact our support team here or reach out to us in the Community if you need assistance with this. 

~ Nikola
Upwork