Jul 22, 2019 11:52:43 AM by Jeff P
I can't seem to get an email sent for verification of the account, despite multiple tries and checks of junk folder. I see a prior ask of this and response from UpWork team to resolve - can I get help on this please?
Jul 22, 2019 12:32:57 PM by Bojan S
Hi Jeff,
I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked.
Let us know if you received the confirmation email.
Thank you.
Aug 10, 2021 09:25:36 AM by Azza E
I didn't receive any verification email even after re-sending it so many times
Can you please help me with this ?
Aug 10, 2021 10:10:34 AM by Nikola S
Hi Azza,
It looks like you were able to successfully verify your email address. Feel free to reach back to us if you still need any assistance.
Jan 23, 2022 04:05:26 AM by John B
I also can't invite more freelancers to my job because I can't verify email. Please help!
Jan 23, 2022 05:10:50 AM by Nikola S
Hi John,
I checked and it looks like you were able to successfully verify your email address. Could you please share a screenshot of the error message you receive on your end when you try to invite freelancers so that we can assist you accordingly?
Jun 28, 2024 06:32:54 PM by Rajdeep P
Hi,
Upwork is unable to detect my Identity card while doing identity verification from my phone. Is there a way to send the required documents to upwork by email. I have just received my first job contract and want to sort out this issue asap. Please help
Jun 28, 2024 11:17:05 PM by Joanne P
Hi Rajdeep,
Can you please try again using your PC or laptop this time and see if that works? If the issue persists, please let us know.
Jul 1, 2024 05:13:23 AM by Zulqarnain A
Unfortunately, Upwork doesn't currently allow submitting verification documents through email due to security reasons. They prefer to keep everything within their secure platform.
Sep 28, 2024 10:57:14 AM by Fayyaz L
Dear,
I am also facing the same issue regarding email verification.
Sep 28, 2024 11:50:21 AM by Luiggi R
Hi Fayyaz,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.