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Jeff's avatar
Jeff P Community Member

Email verification for account

I can't seem to get an email sent for verification of the account, despite multiple tries and checks of junk folder. I see a prior ask of this and response from UpWork team to resolve - can I get help on this please?

11 REPLIES 11
Bojan's avatar
Bojan S Community Manager

Hi Jeff,

 

I checked and the confirmation email was sent to your email successfully. Make sure you've entered the email address correctly and lastly use the option to change the email address you provided if you are still having issues. Afterwards, Please resend the email one more time, check your inbox and spam folder, check the settings for your email provider and make sure emails from Upwork aren't being blocked. 

 

Let us know if you received the confirmation email.

 

Thank you.

~ Bojan
Upwork
Azza's avatar
Azza E Community Member

I didn't receive any verification email even after re-sending it so many times
Can you please help me with this ?

Nikola's avatar
Nikola S Retiring Moderator

Hi Azza,

 

It looks like you were able to successfully verify your email address. Feel free to reach back to us if you still need any assistance.

 

~ Nikola
John's avatar
John B Community Member

I also can't invite more freelancers to my job because I can't verify email. Please help!

Nikola's avatar
Nikola S Retiring Moderator

Hi John,

 

I checked and it looks like you were able to successfully verify your email address. Could you please share a screenshot of the error message you receive on your end when you try to invite freelancers so that we can assist you accordingly? 

~ Nikola
Isuru Damith's avatar
Isuru Damith K Community Member

hi how to verfy email

Rajdeep's avatar
Rajdeep P Community Member

Hi, 

Upwork is unable to detect my Identity card while doing identity verification from my phone. Is there a way to send the required documents to upwork by email. I have just received my first job contract and want to sort out this issue asap. Please help

Joanne's avatar
Joanne P Retired Team Member

Hi Rajdeep,

 

Can you please try again using your PC or laptop this time and see if that works? If the issue persists, please let us know. 

~ Joanne
Upwork
Zulqarnain's avatar
Zulqarnain A Community Member

Unfortunately, Upwork doesn't currently allow submitting verification documents through email due to security reasons. They prefer to keep everything within their secure platform.

 

Best Wishes Zulqarnain Ansari (Zain)
Fayyaz's avatar
Fayyaz L Community Member

Dear, 

I am also facing the same issue regarding email verification.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Fayyaz,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi