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7cf57bc9
Community Member

Enterprise account suspended due to expired credit card

Hi, i did not see the email mentioning my account can get suspended. I updated the company Credit card a few days ago and the account is still suspended. I need to pay the freelancers that completed work for us.

It says "contact support" and there's no email to contact.

Any help would be appreciated.

Cheers

Mousa

3 REPLIES 3
AleksandarD
Community Manager
Community Manager

Hi Mousa,

 

I'm sorry to hear about your account. I checked with the team and you should be all set now. Let us know if you need further help with anything.

 

Thank you.

~ Aleksandar
Upwork

I have this exact same issue.  I click on the Contact Support but it only brings me to the general help pages and the chatbox has no way to resolve this.  I simply had an expired credit card and immediately updated it and added a second payment method.  I should be all set but there is no automated process - please assist.

Hi Neil,

 

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
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