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Enterprise account suspended due to expired credit card

7cf57bc9
Active Member
Mousa Y Member Since: Apr 29, 2021
1 of 4

Hi, i did not see the email mentioning my account can get suspended. I updated the company Credit card a few days ago and the account is still suspended. I need to pay the freelancers that completed work for us.

It says "contact support" and there's no email to contact.

Any help would be appreciated.

Cheers

Mousa

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 4

Hi Mousa,

 

I'm sorry to hear about your account. I checked with the team and you should be all set now. Let us know if you need further help with anything.

 

Thank you.

~ Aleksandar
Upwork
004e7d4e
Active Member
Neil M Member Since: Jun 16, 2021
3 of 4

I have this exact same issue.  I click on the Contact Support but it only brings me to the general help pages and the chatbox has no way to resolve this.  I simply had an expired credit card and immediately updated it and added a second payment method.  I should be all set but there is no automated process - please assist.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
4 of 4

Hi Neil,

 

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
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