We can't complete your request now Error 500 (A)

[intuneforwork]

I am seeing error"We can't complete your request now Error 500 (A)". I have been using this account for over a month now. I am unable to add my work hours due to this error. The error pops up when i click on the contract. Contact me soon as I am unable to add the work hours.

I have tried multiple browsers, cleared cookies and tried on phone app.. same error!

Error 500 (A)
Trace ID: 65932a4cbf24d5ab-BOM

[5c47228e]

I am receiving the error 500 message. I can't get into anything. It shows "We can't complete your request now." This was from yesterday and persists until today.

[g_vasilevski]

Hi Sam,

Did you try clearing your cache and cookies or logging in with another browser? Thank you.

[5c47228e]

Yes, I have cleared the cache, tried different browsers, and private
browser.

[g_vasilevski]

Thank you for the follow up Sam,

One of our team members will reach out to you via ticket/email and assist you further. 

[79d497a4]

I have the same login issue.

I got an email to join via invite and the sign up form froze and i had to refresh. When i tried again it said my account already existed. I didn't get a welcome/verify email and i couldn't log in so i reset my password. Same problem.

I have cleared my site settings, tried in incognito etc, all have the same issue which is a 500 from your api server.

HALLPPP!!!!

[AveryO]

Hi Ash, 

I'm sorry for the inconvenience this has caused you. I was able to replicate your issue, and I have shared it with the team to be investigated further. I'll come back here once I get feedback from them. 

ETA: Hi Ash, the team has reached out to you directly through an email to assist you further with your issue.

[5d41668f]

when I click on verify my email to login to my account i receive this error:

We can't complete your request now

Please try again later.
To report this problem, click here.

For availability updates, visit our site status page.

I even tried to login directly but the same message appear, so i hope someone can help me?

[g_vasilevski]

Hi Nidal,

Please try clearing your cache and cookies or logging in with another browser. If you experience the same problem after this let me know. Thank you.

[51667529]

I am getting same error on the account that my client invited me in to hire people. 

[51667529]

I tried using different browser and incognito, I cleared my history, cache and cookies but still getting the error. It works fine on my other account.

[BojanS]

Hi Mae Anne,

We'll have one of our agents reach out to you directly to assist you with your concern.

Thank you for reaching out to us. 

[efd7b20c]

Same problem for me. Need an agent to fix this.

[BojanS]

Thank you for reaching out to us, Lily.

One of our team members will reach out to you directly to assist you with this concern. 

[colettequinn10]

I am having this issue when I am trying to accept a job offer. This project is time sensitive and needs to get started today. I obviously don’t want to start without a contract in place.

[g_vasilevski]

Hi Colette,

Please try clearing your cache and cookies or logging in with another browser. If you`re still experiencing the same error after this please send me a screenshot via PM. Thank you.

[colettequinn10]

I have it sorted now, thank you for your help.

Regards,
Colette

[0094eb59]

i cant log in to my new account. 

can the support team solve this issue. 

[g_vasilevski]

Hi Bader,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[e7913ce9]

Hi,

Have the same issue with the same error code.

Got the message right after trying to verify the email address

Error 500 (A)
Trace ID: 547abdc80cdb8eb3-DME

[BojanS]

Hi Dmitry,

We'll have one of our agents reach out to you via a support ticket to assist you with this concern. 

Thank you for reaching out to us. 

[83c21dc5]

When i try and hire a freelancer I am getting a page that says "

We can't complete your request now"

Error 500 (A)
Trace ID: 53bca7710e527123-ORD

what do I do? thanks

[g_vasilevski]

Hi Zachary,

Please try clearing your cache and cookies or logging in with another browser. If you`re still receiving the same error after this let me know. Thank you.

[manishasingh24]

I am receving this message: "Error 500 (A), Trace ID: 4d6ad838f9c76d0a-SJC", when trying to login to Upwork or access any other page on the Upwork site. I am logging in on a laptop and have tried clearing my cache and using other browsers. Please help! 

Thanks! 

[g_vasilevski]

Hi Manisha,

One of our team members will reach out to you via ticket and assist you further. You can access your tickets on this Link, thank you.

[eacb2ab7]

I am not able to log in - getting 500 error. I tried cleaning cache, incognito too - nothing helps.

Error 500 (A)Trace ID: 5480c77108506ab9-LHR

[g_vasilevski]

Hi Karolis,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[4580df5c]

Hey, I seem to be getting the same error. After I created the account it wouldn't redirect, and when I followed the email to verify it started showing up the error.

I did everything recommended and still nothing.

What might the issue be?

Thank you.

Edit: it seems to work okay now. Thanks for your time.

[c7c7a740]

This is what I receive when trying to login https://prnt.sc/qkep3j please help

[g_vasilevski]

Hi William,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[c9386b63]

I am having the same issue - can't login. 500 error. Tried every browser, private window, cleared cache.

[AleksandarD]

Hi Jennifer,

I'm sorry for the inconvenience this has caused you. One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

[6d293978]

I have the same problem. 

I tried many things: Clearing cookies & caches, try different browser, validate the email (when I try to validate it it shows the 500 too), creating another account.

One of the trace IDs: 5530f37b8b58c65f-MAD

[BojanS]

Hi Miguel,

We'll have one of our agents reach out to you directly to assist you with your concern. 

Thank you for reaching out to us. 

[f0bf04a8]

Hello. I just tried creating my account and am receiving the same error and unable to access the account. Please help. Thanks.

[407573f8]

I'm having this same error - tried different browsers, clearing cache, cookies etc. and I can't login. I can login to the Upwork community and support but not the main upwork page.  Please help.

[JoanneP]

Hi Janis,

One of our agents will reach out to you directly and will assist you with your concern. Thank you!

[407573f8]

It suddenly started working so I’m okay. Thanks!

[0829dd6f]

Hey,

I just created an account for a job offer but everytime I try to login upwork errors and shows a 500 code.

Could someone help me fix the problem?

Thank you !

[g_vasilevski]

Hi Johannes,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your account. Thank you.

[f0bf04a8]

Hello. I just attempted to sign up. I got the verification email and clicked it, but keep getting this error message. Cannot access account. Please help. Thanks,