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Re: Error Message when clicking on "Review & Pay"

brettpear
Active Member
Brett v Member Since: Mar 21, 2017
11 of 19

Hi Valeria,

 

We are experiencing the same issue and we are unable to pay our contractor for the 1st installment of the work he has done. Please let me know what can be done.

 

Thanks!

 

ntelitsyna
Active Member
Nataliia T Member Since: Nov 25, 2015
12 of 19

Dear Upwork,

 

Today I have sent to my Client the files for approve. But she says: "I am trying to review what you sent me but there is an error in UpWork and it' won't allow me to review the files. it won't allow me to review the work and submit payment."
I resubmitted files through the milestone again several times, but my client sees an error every time.

Please, help us. Contract ID 17792139

 

Best,

Nataliia

a6b2ad95
Active Member
Guy T Member Since: Mar 21, 2017
13 of 19

I'm having same issue

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
14 of 19

Hi Brett and Guy,

 

Please, refer to my reply earlier on this thread.

 

 


@Valeria K. wrote:

Hi All,

 

Sorry about the delay. Our engineers confirmed that a fix for this issue will be pushed by the end of the week.

 

We appreciate your patience.

 


 

~ Valeria
Upwork
a6b2ad95
Active Member
Guy T Member Since: Mar 21, 2017
15 of 19

I'm on a deadline and can't wait until next week to pay my freelancer or receive my art.  Was using this as a test-run of Upwork and needless to say this is a problem.  Is this grounds to pay the freelancer directly outside of Upwork without effecting the terms of service?

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
16 of 19

Hi All,

 

This issue has been fixed by our engineers. Please, let us know if you have any further issues.

 

Thank you for your patience.

~ Valeria
Upwork
fd958642
Active Member
Thomas P Member Since: Jan 19, 2018
17 of 19

I have similar problem. Perhaps you could assist...

wendy_writes
Community Guru
Wendy C Member Since: Aug 24, 2015
18 of 19

Thomas, I flagged your post to get a moderator's attention.

vladag
Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
19 of 19

Hi Thomas,

 

I'm sorry about the error you're seeing. Can you please clear your cache and cookies, try using a different browser, try sending the offer again and let us know if you're still seeing the error message?

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