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Error Message when clicking on "Review & Pay"

93beef49
Active

Hi All,

 

This is my first time using Upwork.
My copywriter has finished their milestone and I would like to pay them, however, when I click on the "Review & Pay" tab, I receive an error message "An Error has occurred. Please try again later". See attached screenshot.

This is the 2nd day I've tried to pay him and am getting the error.

 

I've tried Mozzila Firefox as well as Google Chrome web browsers.

 

Any suggestions?

 

Thank you!

Ashley C.

 

 

18 REPLIES 18
kochubei_valeria
Community Manager
Community Manager

Hi Ashley,

 

I'm sorry you are experiencing issues with payments. An agent will reach out to you directly and assists you with the issue.

~ Valeria
Upwork

Thank you, Valeria! 🙂

bartmanskyi
Active

Hello Ashley. Are you solve your problem with payments? My client have the same problem with same error message.

Hi Vladimir,

 

The issue is still not resolved.

Upwork support has let me know they are working on the issue.

Thank you Ashley. Please answer here when problem was solved. I am subscribed for new replies in this theme

jimmiesner
Active

I'm also having this issue on two different machines and three different browsers. Upwork suggested I clear my cookies but it did not resolve it. Please repost if this is solved. Thank you.

jimmiesner
Active

Anyone have any info for this yet? Tomorrow will be a week since I've tried to pay and have not been able to. My freelancer can't get started until this is taken care of.

Hi Jim,

 

This has still not been resolved for me either.

I ended up canceling the contract due to the error issue not being resovled in time.

 

I received the following message from upwork this morning,

"Hi Ashley,

I'm sorry for this inconvenience this has caused you.

Our Technical Support Team are still solving the issue.

Rest assured we will immediately update you once resolve.

We appreciate your patience for the meantime. Thank you for understanding!"

kochubei_valeria
Community Manager
Community Manager

Hi All,

 

Sorry about the delay. Our engineers confirmed that a fix for this issue will be pushed by the end of the week.

 

We appreciate your patience.

~ Valeria
Upwork

Hi Valeria,

 

We are experiencing the same issue and we are unable to pay our contractor for the 1st installment of the work he has done. Please let me know what can be done.

 

Thanks!

 

Dear Upwork,

 

Today I have sent to my Client the files for approve. But she says: "I am trying to review what you sent me but there is an error in UpWork and it' won't allow me to review the files. it won't allow me to review the work and submit payment."
I resubmitted files through the milestone again several times, but my client sees an error every time.

Please, help us. Contract ID 17792139

 

Best,

Nataliia

I'm having same issue

Hi Brett and Guy,

 

Please, refer to my reply earlier on this thread.

 

 


@Valeria K. wrote:

Hi All,

 

Sorry about the delay. Our engineers confirmed that a fix for this issue will be pushed by the end of the week.

 

We appreciate your patience.

 


 

~ Valeria
Upwork

I'm on a deadline and can't wait until next week to pay my freelancer or receive my art.  Was using this as a test-run of Upwork and needless to say this is a problem.  Is this grounds to pay the freelancer directly outside of Upwork without effecting the terms of service?

kochubei_valeria
Community Manager
Community Manager

Hi All,

 

This issue has been fixed by our engineers. Please, let us know if you have any further issues.

 

Thank you for your patience.

~ Valeria
Upwork

I have similar problem. Perhaps you could assist...

Thomas, I flagged your post to get a moderator's attention.

vladag
Community Manager
Community Manager

Hi Thomas,

 

I'm sorry about the error you're seeing. Can you please clear your cache and cookies, try using a different browser, try sending the offer again and let us know if you're still seeing the error message?

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