Here is my problem, I closed a job, I had an active milestone wich date was expired, and now it says that the job was paid due milestone expirance, I talked with the support people, and they said me that I should talk to the freelancer, I did it, he refuses to return the part part of the money I ask him for. The support girl says I realeased the payment, I remember I didn't, but the thing is they don't believe me. I asked them how to iniciate a dispute, but they said me that I can't do it for jobs like this, with fixed payment. the money is in the account of the freelancer, I take the money as lost, maybe I shouldn't have trusted him or this system. My complain is about the client side defense options regarding payments, I feel like we don't have the same rights the freelancers have. They can iniciate a dispute, I think we can't, and the objectives of my jobs were clear, so I think this site can do better for us.
I hired this freelancer for a job he didn't finish, it was software, he worked I admit it but I hired him for the finished job, I had a hard time deadline and I didn't make it because of him. The incomplete software doesn't have any value to me, even the complete software doesn't have it now. I gave him a lot of extensions, several days he didn't work. I accepted to pay him if he helped me with another things, but most of the time he didn't answer me. I was minded to pay him a part of the money, but not the whole, it's about ethics, I woul not feel right being paid for something I promised I would finish but I didn't. He even said me that he could do it in two hours!!!. But he didn't finish, even with a lot of extensions. (I needed time to test test the software and make i work with another software, I pushed this at the limit)
I even paid him for hardware, he says me he can't give it back where he bought it, I told him to sell it and return me a part of the money for it, but he doesn't answer this part of my messages.
I'm sorry if my message is too long, I feel frustrated, frauded and scamed. I don't blame the site entirely, I shouldn't have trusted.
Even if I accept I lost the money I feel the site can improve the tools in defence of client payment.
I'm sorry about your frustration with the outcome of this job. I've checked and see you approved the release of funds to your freelancer. I also see our Support team explained how the Escrow system works and directed you to communicated with the freelancer in order to resolve the disagreement.
We understand how important it is to find the right person because a good connection with independent talent can have a lasting impact on your business. We want to help you feel confident about using Upwork to grow your business.Learn More
A thorough and detailed job post, which shows a well-researched understanding of your needs, makes your project more compelling for top-notch professionals.Learn More
The rise of remote work and hybrid workforces has rapidly expanded organizations' access to top global talent. With a greater pool of potential candidates, having an efficient and effective screening process is more important than ever.Learn More
A step-by-step guide to hiring a freelancer!Learn More