Go to your command prompt option. In windows 10, you can find it by entering CMD into your search bar on your desktop. Open your command prompt, it will be a black screen. Type in (just like this with no spaces)
hit enter and it should tell you that it succesfully cleared your DNS cache. When that is done, try again.
Valeria, thank you so much for reaching out to me. I was just about to close my Upwork account, my experience with the website was more than frustrating. In the last 10 days I was not given any substantial help either from the live chat representatives or the phone support.
This is the path to the contract site which I have been using and where the "Hire button' DOES NOT work: Messages regarding a particular job > Messages with the freelancer regarding a particular job > "Make an Offer" button > Contract website.
The approach that finally worked was putting the freelancer on a "Saved Freelancer " list and hiring from there. The entire time I was convinced that something is wrong with the data in my account.
I was not aware that the error "An error occurred while processing your request. Please try again" depends on FROM WHERE you will access the contract/hire website. This needs to be fixed otherwise there is no need for a "button" which leads to nowhere.
I am glad to hear you were able to send an offer after all. Thank you for explaining how it went, I will definitely share the details you provided with our engineers so they could dig deeper and see why it didn't work earlier.
We appreciate your patience.
Having the same issue as Izabela.
I followed Izabela's advise and saved the freelancer and clicked view profile -> hire from the saved freelancer list.
Unfortuantelly it didn't help and still getting "An error occurred while processing your request. Please try again.".
Can you advice?