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cfff39fe
Community Member

Escrow - The amount in escrow was supposed to be refunded but was deducted again from my card

Hi,

I sent an offer to a freelancer for a job in IG and deposited 160usd in my escrow account, after the job being canceled from my side, my financial report in upwork shows that the amount and service fee are being refunded but what happened is I was charged again on my card with the amount and service fee.

 

What can I do from my side to raise this issue?

 

Regards,

1 REPLY 1
egaruth
Moderator
Moderator

Hi Abduljalil,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

~ Nikola
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