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9afb9b24
Member

Escrow account refund

Hello today we have made a deposit to our company's upwork account , but i cant find the milestone contract or the hired freelance , or even use the balance on our escrow account , is there a way to reassign the freelancer to the existing balance , or refund the balance ?

**Edited for Community Guidelines**

 

3 REPLIES 3
egaruth
Moderator
Moderator

Hi Anand,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola
Upwork
9afb9b24
Member

Hi Nikola 

 

i have been contacting Support today , and after the agent checked the situation , appeared there were a glich and no contract has been created and we can expect a full refund , till now we have no change on the current escrow account 

could you please provide support on the matter , as there is work put on hold because of the delay , thanks 

 

**Edited for Community Guidelines**

 

Hi Anand,

 

Thank you for following up. If you need further assistance please follow up directly with our team on your ticket as they are the ones that can best assist you. When everything is in one place we can be more efficient at assisting you. You can access your ticket on this page.

 

Thank you for understanding, 

~ Nikola
Upwork
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