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Escrow refund into (now) non-existent account

Active Member
Chelsea H Member Since: Aug 5, 2019
1 of 2

Upwork notified me that a full refund (approved by the freelancer) was refunded back into my primary billing account. Due to my oversight I forgot that my nominated primary billing account no longer existed at the time of the refund by Upwork.

 

I've since updated my primary account which is valid and currently exists. How can I ensure the funds are in this account and not 'lost' somewhere else?

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2 of 2

Hi Chelsea,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
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