It looks like the milestone was funded, but it was never released to the freelancer. As such the contract was closed for inactivity, and the system initiated a refund request to the freelancer. Fixed-price contracts with money in escrow and no activity for 90 days will be considered “dormant.” This prevents money from being held in escrow for too long. Please see section 4 of the Fixed Price Escrow Instructions details on how dormant contract situations are resolved. You may also read this help article for more information.
I checked your account and it looks like the refund has already been credited back to your billing method. This refund should be processed within five business days.
Randolph M wrote:
My reason for asking is I have a new billing account. The account I funded the job through is closed. Any idea what happens in this situation?
Ah. Sorry, can't help with that I expect it will bounce back and get applied as a balance on your Upwork account and you can fund the next job from that.