Escrow refund

[b225070d]

Hello

I cancelled a contract with a freelancer and requested refund of amount paid in my escrow accound. However, it has not been paid yet and its been about 4 weeks now. The work was not started and freelancer agreed to my refund request. Please advise how to get this amount

[LuiggiR · Accepted solution]

Hi Bryan,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.