Escrow return not received as a client

[e88a0380]

Hi, 

I have canceled one of the projects as the client and freelancer have approved. This all happened on April 2nd. But I didn't receive escrow back. Further, I wanna know where I'll get my amount. I have just seen the Payoneer account on "get paid" in settings and it is showing "inactive". I don't know why. Is this is the fault that I haven't received escrow or any other reason? Please help me out in it.

Thank you.

[JoanneP]

Hi Shuja,

I checked and it looks like a refund was already processed. Refund credits can take up to five business days to appear.

[e88a0380]

Thanks for letting me know.

Further , please let me know that refund is processed to be transferred to my payoneer account or local bank account. Actually it is showing inactive on payooner,that's why I am asking.

Thank you

[BojanS]

Hi Shuja,

Can you please complete the W-8BEN form in order to activate your payment method?

Let us know if the issue persists.

Thank you.

[e88a0380]

Hi Bojan,

Yeah now it is not showing inactive. Thanks for that.

[e88a0380]

Further , Please let me know the refund is refunded to payooner account or local bank ?

[PradeepH · Accepted solution]

Hi Shuja,

Thank you for your messsage. I would like to clarify that the refund has been processed to your card added to your Upwork account.

Thank you

Pradeep

[e88a0380]

I havent received refund. Please let me know about it. Thanks

[NikolaS]

Hi Shuja,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.