First time writing here.
I wanted to extend a project, which is taking longer than planned, the artist is purely ok with it.
So i wrote to my "success manager" the following: I would love to expend the project "coffee cup" for 4 more weeks, but within a few hours the artist is writing me that he sees that i want to end the contract, "Your contract for Coffee Cup ended on Sep 25, 2017. The client has requested return of funds from escrow. "
I write away contacted my success manager, she had an auto-reply set up "i am out of office"
What do I do next??
Unfortunately, due to Escrow regulations, Upwork isn't able to keep the funds funded in Escrow indefinitely. An inactive contract with a funded milestone will either be closed or will need to have some activity on it. The client and the freelancer are notified about it 2 weeks before the closure.
You can send the freelancer a new offer and create a new contract.