FEES CHARGED FOR PLACING AND HIRING

[716dbaf1]

Except for the government of Canada, PayPal and WordPress this is the worst customer service I have encountered in the last while.  

I found the initial website/process well done.  There was NO MENTION OF A FEE payable by me  in order to hire the freelancer.  It would have been great to honestly and simply list what the fee is.

I assumed the freelancer would pay the fee because there was nothing mentioned.

When I hired, the person and went to pay and gave my credit card I am NOW TOLD THERE WILL BE A 3% PROCESSING FEE.  Ok I get it but it would have been nice to now this UP FRONT.

Then after I give the credit card number I am forced to "set up an account" and pay $50 or whatever a month.  I want to cancel my account but get nothing but bots and computers and BS.

I DO NOT WANT AN ACCOUNT.  I DO NOT WANT TO PAY $50 PER MONTH OR WHATEVER when this was a one time hire for a not for profit organization.  

The actual process of advertising/exchange with freelancers is excellent and I would use it again (knowing there is a 3% fee) but I do NOT want an account.

HOW CAN I CANCEL MY ACCOUNT SO I DO NOT HAVE TO PAY $50 PER MONTH??

[petra_r]

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Claus J wrote:

HOW CAN I CANCEL MY ACCOUNT SO I DO NOT HAVE TO PAY $50 PER MONTH??

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You can choose a free client account and do NOT have to pay any monthly fee at all, just what you pay your  freelancers and the 3% payment processing fee. Find out more about the different account types

[716dbaf1]

Thanks,

I was trying to find this on my “account” and out of frustration I clicked on “Membership” and within “membership” is where / how where to change the plan.

Go figure.

Now fixed. Thanks for nudge

[prestonhunter · Accepted solution]

Claus:

For what it's worth:

The various client memberships offer specific features that I'm sure many clients value and appreciate.

But personally, I have hired over 100 freelancers on Upwork, including many after the introduction of new membership tiers and paid client membership accounts...

And I have been able to hire great freelancers and get my projects done using only the free client membership tier.

For people whose hiring demands are more demanding than mine, I recommend they look into paid tiers. But I do not think the paid tiers are at all necessary for most clients.