Mar 12, 2020 11:30:41 AM by Claus J
Except for the government of Canada, PayPal and WordPress this is the worst customer service I have encountered in the last while.
I found the initial website/process well done. There was NO MENTION OF A FEE payable by me in order to hire the freelancer. It would have been great to honestly and simply list what the fee is.
I assumed the freelancer would pay the fee because there was nothing mentioned.
When I hired, the person and went to pay and gave my credit card I am NOW TOLD THERE WILL BE A 3% PROCESSING FEE. Ok I get it but it would have been nice to now this UP FRONT.
Then after I give the credit card number I am forced to "set up an account" and pay $50 or whatever a month. I want to cancel my account but get nothing but bots and computers and BS.
I DO NOT WANT AN ACCOUNT. I DO NOT WANT TO PAY $50 PER MONTH OR WHATEVER when this was a one time hire for a not for profit organization.
The actual process of advertising/exchange with freelancers is excellent and I would use it again (knowing there is a 3% fee) but I do NOT want an account.
HOW CAN I CANCEL MY ACCOUNT SO I DO NOT HAVE TO PAY $50 PER MONTH??
Solved! Go to Solution.
Mar 12, 2020 12:22:19 PM by Preston H
Claus:
For what it's worth:
The various client memberships offer specific features that I'm sure many clients value and appreciate.
But personally, I have hired over 100 freelancers on Upwork, including many after the introduction of new membership tiers and paid client membership accounts...
And I have been able to hire great freelancers and get my projects done using only the free client membership tier.
For people whose hiring demands are more demanding than mine, I recommend they look into paid tiers. But I do not think the paid tiers are at all necessary for most clients.
Mar 12, 2020 11:43:57 AM by Petra R
Claus J wrote:
HOW CAN I CANCEL MY ACCOUNT SO I DO NOT HAVE TO PAY $50 PER MONTH??
You can choose a free client account and do NOT have to pay any monthly fee at all, just what you pay your freelancers and the 3% payment processing fee. Find out more about the different account types
Mar 12, 2020 12:14:43 PM by Claus J
Mar 12, 2020 12:22:19 PM by Preston H
Claus:
For what it's worth:
The various client memberships offer specific features that I'm sure many clients value and appreciate.
But personally, I have hired over 100 freelancers on Upwork, including many after the introduction of new membership tiers and paid client membership accounts...
And I have been able to hire great freelancers and get my projects done using only the free client membership tier.
For people whose hiring demands are more demanding than mine, I recommend they look into paid tiers. But I do not think the paid tiers are at all necessary for most clients.