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File dispute - refund help

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Active Member
sean m Member Since: Jul 20, 2020
1 of 2
I posted a job that freelancer agreed upon
Paid the $25 and he kept it on salary

Anyway, trying to file dispute but this site is extremely unfriendly . Sends me in circles

Can someone post link please to file dispute?

My phone and PC seem to have different abilities on this site

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 2

Hi Sean,

 

We're sorry to hear there is confusion around how payments are processed on hourly contracts. We checked and it looks like in addition to hours billed by the freelancer you also had a Recurring Weekly Payment set up for your first contract. On Hourly Contracts, the client is billed for the hours logged by the freelancer as well as for the Recurring Weekly Payment (if the client set it up when sending the offer) on Monday following the Work Week. If there's an issue, you have until Friday to file a dispute.  At this moment the freelancer can issue a refund for the amount they have received. 


~ Bojan
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