Apr 27, 2020 11:53:05 AM by Frederik S
Hi there.
My account has been put on hold for some reason. I have added a new valid billing method, as the other one expired - however, this haven't helped the issue.
Can you please reopen my account as soon as possible, as I don't have any outstanding payment or anything.
Thanks,
Frederik
Apr 27, 2020 01:04:44 PM by Bojan S
Hi Frederik,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Apr 28, 2020 01:20:55 PM by Frederik S
The issue is still there.
Please let me know how we can find a solution to get this fixed, so I can continue to use your service.
Thanks
Apr 28, 2020 01:45:28 PM by Bojan S
Hi Frederik,
We'll have one of our agents reach out to you via a support ticket to further assist you with this concern.
Thank you for your patience.