Forgot password - no access to (old) email - recovery phone number (for old email) is out of service

[edac1964]

I forgot my Upwork password (this account is my other account) and need to regain access. The email I have been using for many emails is a yahoo email that I can no longer access as the recovery phone is out of service (and has been for years). I can identify myself other ways - ID, freelancers / contracts on my account. Left phone and chat message but nobody has contacted me from Upwork.  I need to get back in. Please help

[egaruth · Accepted solution]

Hi Natalia,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[edac1964]

Somebody has reached out already, thank you, just waiting to resolve the issue. Love Upwork and appreciate the quick seamless support