Do you even have a contract to pay someone $2000?
If you click on your Contracts list, is such a thing listed?
Or did you simply get confused by an email message that you did not understand?
There are only 4 possibilities here:
a) You received an email from Upwork which you misinterpreted, and you incorrectly understood it to mean that you have a contract to pay someone $2000.
b) You received an email from someone other than Upwork. Maybe it was spam. Maybe it was an ad. Maybe it was a scam. It does not really matter. You are. It obligated to pay someone money just because some random stranger sends you an email message.
c) You really did set up a contract on Upwork to pay someone $2000. Perhaps this was not your intent, but your unfamiliarity with the Upwork system led to you making a mistake.
d) Somebody who is not you has somehow been able to access your Upwork account and set up a contract for $2000.
These are the only 4 physical possibilities that explain your story.
The responses of the volunteer Upwork users who have responded in this thread are not unacceptable. We are simply trying to help you.
If you contact Visa and PayPal with your current story, they will simply think you are trying to scam them.
We are happy to help you, but you need to explain in more detail what you saw, and you need to check your Upwork contracts list.
