re: "Hi, my freelancer has not been responding for over 2 weeks. Can Upwork help us contact the freelancer?"
Yes... Upwork can contact a freelancer on behalf of a client. And sometimes they do.
But it is a bad idea on the part of a client to ask for this.
As a client, why waste your time like that?
You have a project that you want to push forward. You have tasks that you want to get done.
Assign those tasks to members of your team who are actually interested in working on the project.
John, Peter, Clyde, and Nancy are working for you.
You have sent mesages to John, and you don't hear from him at all. John was supposed to work on the Modesto files. But where is he?
What is your priority? John? Or getting the Modesto files done? Assign Peter, Clyde or Nancy to work on the Modesto files. That is why you have a capable team of freelancers working for you. All of them are capable of doing this work.
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