Freelancer Profile Got Disapproved before completing work

[mandrawalia]

I hired a freelancer using BYOT program on upwork. The freelancer worked for 1 hour but he was not able to complete the assigned task. Before he could complete the assigned task his profile was rejected by Upwork due to policy issues. 
Payment for 1 hour has been deducted from my card. 

Please suggest what needs to be done in this case. 

Regards,

Roshan Mandrawalia

[petra_r]

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Roshan M wrote:

I hired a freelancer using BYOT program on upwork. The freelancer worked for 1 hour but he was not able to complete the assigned task. Before he could complete the assigned task his profile was rejected by Upwork due to policy issues. 
Payment for 1 hour has been deducted from my card.

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Chances are that freelancer had a duplicate account or was otherwise fraudulent.

You need to contact Support to see what will happen with the hour's payment.

[g_vasilevski]

Hi Roshan,

I`m sorry to hear about the bad experience you had.
One of our team members will reach out to you via ticket as soon as possible and assist you further. Thank you.